Packages are shipped via Priority Mail and can be shipped to all 50 US states (international shipping is unavailable). Allow 10-14 days for processing and delivery. Delays are possible due to plush availability and demand. Orders received after December 7 cannot be guaranteed for delivery by December 25.
The Plus package includes 4 single-use Zoo admission tickets. A voucher for tickets will be included in your mailed adoption package. You will need to make a reservation to visit using your tickets; reservation instructions are included on the voucher.
The Face-to-Face package includes a 15-20 minute up-close experience. In general, you will not be able to touch or feed the animals, but you will be able to take plenty of photos. For safety reasons, some Face-to-Face experiences may have age requirements. Please check with us before purchasing if you have young children that would like to participate. All experiences are strictly limited to 4 people including you. Depending on the animal, you may go to the animal's exhibit and/or holding area with their keeper, or visit the VIP Room with our animal ambassador staff. Some areas may not be handicap accessible.
Once purchased, you will receive a voucher with your mailed package with instructions on how to schedule your visit. Please do not contact us to book until you receive your package. Face-to-Face encounters require a minimum of two-week advanced notice. We cannot guarantee a date (for example, a birthday) due to animal care staff availability, however, we will do our best to accommodate everyone's schedules and preferences. Scheduled dates are subject to change due to animal health, inclement weather, etc. If your adopted species is unavailable, we will work with you to arrange a substitute experience.
Additional questions? Email email@example.com!