Membership FAQ

Membership FAQ

Zoo Membership can come with some questions, and we understand that! Below you will find some frequently asked questions divided into four categories. Choose which category best describes you to view relevant questions.

I'm considering a membership...    I just became a Zoo Member...    I'm a proud Nashville Zoo Member...    I want to give a membership as a gift...

I'm Considering a Membership

  • Free Zoo admission and parking during regular hours for a full year
  • 10% discount on concessions & retail purchases
  • $1 discount on stroller and manual wheelchair rentals
  • $1 discount on Zoo admission for additional guests
  • Member rates for eligible education programs and special events (a member rate will always be noted if it’s available)
  • Discounted admission to over 170 zoos and aquariums nationwide (discounts and benefits vary per location)
  • Access to members-only events
  • Email updates about new exhibits, animals, programs and more
  • Membership card
  • Fully tax deductible (most levels)

Nashville Zoo memberships are valid for one year from the time of purchase. Since the fee is based on recouping the cost within 2-3 visits and Nashville Zoo is open year-round, it is assumed that every member will have visited at least that often, regardless of the time period in which they choose to accomplish their visits.

Nashville Zoo has a range of membership options designed to meet the needs of most of our visitors. We base our membership types on the number of adults and children in a household. Refer to our Membership Information page to see the different rates. Specific questions regarding which membership is the best fit should be addressed to the Membership Director at 615-833-1534 x 125 or

  • $10 discount is available for educators, military and seniors (65+). Proof of status for someone listed on the membership is required at the time of purchase. One discount may be used per purchase. Discounts may not be used on gift orders. Visit the cashier window at the Membership Building onsite to complete your purchase and apply the discount.
  • Renewing, non-lapsed members receive at $20 discount off their renewal with the code that has been emailed or mailed to them prior to their current membership’s expiration.

Eligible admissions and a parking fee may be applied for persons listed on the membership (one receipt). Visit the cashier window at the Membership Building onsite to complete your purchase and apply the eligible credits. Admission proof must be sent in or presented to us before you submit payment for your membership. Please note, this offer is not applicable on gift orders.

Check with your Human Resources department to determine if they are one of our Corporate Partners offering a membership discount worth 10%-20%. They will be able to provide you with the link to your corporate store. May not be combined with any other discount, valid on internet orders only.

Each membership is designed for a specific set of individuals, not an open-ended admission card. By naming each member we are better able to protect the integrity of the membership program and offer more benefits to our participating members.

"Eligible children" are children under age 21 residing in the same household OR the grandchildren of the primary member. Children under age 2 are always admitted free.



All new and lapsed memberships are valid for one or two full years from date of purchase. Renewed membership terms are added to the existing expiration date.

Parking permits are not issued for members. Please present your membership card as you enter the Zoo.

We now print membership cards onsite, please stop in at the Membership Building at your convenience to have your card(s) printed.

Line look a little long? Just use your confirmation email or receipt to visit immediately and stop back in later.

Reciprocal facilities may not accept a temporary pass, so please call ahead to verify.


I'm a proud Nashville Zoo Member, but I still have some questions...

A guest is anyone ages 2 and older. A guest may only visit with a named member who has BOTH an ID of one of the named members AND a membership card.

Your child (who is named on the membership card) should bring:

  • Membership card listing the child (or a copy of the front and back of card)
  • An ID for one named member on the card (for example, a copy of a listed adult’s driver license)

Remember, the person accompanying your child will need to pay applicable admission fees, unless your card has a Guest listed on the back of the card.

TIP: Email or text an image of both sides of the membership card and your ID to the person bringing your child.

Memberships may be upgraded at any time during the membership term by paying the difference between the current level and the higher level. Level upgrades do not change the expiration date. Members who wish to upgrade within 1-2 months of expiration may also choose to simply renew at the higher level. Visit the cashier window at the Membership Building onsite to complete your purchase and apply the discount.

Memberships are not transferrable and in most cases no refund may be issued. It is assumed that every member will have visited often enough to recoup the cost (2-3 visits) regardless of how recently the membership was purchased.

  • Child names may be added (after their second birthday) or removed (at 18 years old) by contacting us at with the information.
  • To change the second or third adult name to a different name or “Guest” requires that all issued cards be returned and a change request submitted either at the Membership building or through the mail.


I want to give a membership as a gift...

The GIFT option is the easiest way to send a gift membership.

  • Certificates are sent via email in a format that can be printed or shown on recipient's mobile device.
  • The recipient will activate their membership by presenting the gift certificate to the Membership Sales Building upon their first visit. They will complete all the pertinent information (such as kids' names and birthdays).
  • New or lapsed memberships will begin the day the certificate is redeemed.
  • If the recipient is renewing her membership, use of the certificate will extend her membership's existing date by one year.
  • If you want the gift to be a surprise, this is the correct choice.

If you choose the NEW or RENEW option,

  • Membership cards are printed onsite. The purchaser will receive a confirmation email.
  • Requires full information about the recipient including children’s birthdays and contact information.
  • Immediate start date: A new or lapsed membership will become active immediately and will expire one year from the purchase date. Or in the case of a non-lapsed renewal it will expire one year from the current end date of the recipient’s membership.
  • If the person you are purchasing for knows that you are buying or renewing a membership, and there is no issue with the membership expiring a year from the transaction date, then you may certainly choose one of these options.

You may purchase a gift membership online, onsite at the Membership building, or call 615-833-1534. 

The gift certificate must be redeemed onsite at the Membership building on the gift recipient’s first Zoo visit. The certificates do not expire.

If the certificate is lost or you do not receive the email, please use the Order Look-up Tool to reprint the certificate.


Have another question?

Email the Membership Department at


Membership Services

Membership Sales Building


9am - 6pm (March 14 - October 13)
9am - 4pm (October 14 - March 13)

  • Purchase, renew or upgrade a membership
  • Purchase or redeem a gift certificate
  • Add the Unlimited Ride Pass
  • Print your membership cards
  • Update membership information
  • Ask questions
  • Pick up a Zoo bumper sticker!
After Zoo Hours

In general, the Membership Building is not open during special events. Please plan ahead and bring proof of membership with you to special events occurring after hours.


Phone & Email

If your question is not answered on this FAQ page or at the Membership Building, please give us a call or email.

615-833-1534 x133

Please call and leave a message to be placed in a callback queue. Callbacks occur Monday through Friday during regular Zoo hours.

For a quicker response to your question, send us an email.