Will I have to wait in line when I arrive?
We are asking all guests, including members, to reserve a timed ticket for entry. This will help us control crowds and limit long lines. We will also have ground markers in place to encourage proper spacing.
Can I bring in my own food and beverages?
Yes, outside food and beverages are permitted. Please no alcohol, glass containers or disposable straws. Remember that the water fountains will be shut off, so plan accordingly.
What if I need to change the date/time of my visit?
Call our Help Desk (1-866-977-3539) or email email@example.com with your Order # and preferred new date & time.
How can I redeem discounts?
Anyone with a coupon, good-any-day ticket, prepaid or complimentary ticket, reciprocal membership, or any other discount will need to stop by the ticket building to exchange it for an entry ticket. Our Guest Services team will get you in as quickly as possible.
Why am I required to wear a mask?
As directed and mandated by Metro Nashville Public Health Department, beginning Monday, June 29th, all guests age 13+ will be required to wear a face mask at all times while on Zoo property. Read the full mandate, including exceptions here.
I just bought my membership online. How do I find my membership number?
See how to find your membership number here. You may also call our 24-hour help line at 1-866-977-3539 for assistance. If you have lost your membership card or have other questions about your membership, email firstname.lastname@example.org.
Can I leave the Zoo and come back the same day?
Due to our timed ticket entry, we are asking guests to complete their visit before leaving the Zoo.