Changes & Closures Inside the Zoo
During your visit, you'll follow a one-way path through the Zoo and will have access to most outdoor exhibits. Select features will be closed, while others will be modified.
- Select indoor areas will be closed, including Unseen New World and Grassmere Historic Home. Areas may reopen as we develop safety protocols.
- Some outdoor areas will be closed, including the Jungle Gym, Kangaroo Kickabout, Lorikeet Landing, Veterinary Center viewing area, and Wilderness Express Train.
- Soaring Eagle Zip Line and Wild Animal Carousel will be open with limited capacity and frequent sanitation.
- Animal shows and onsite Backstage Pass tours are canceled.
- Water fountains will be shut off, so guests are encouraged to bring water with them to the park.
- Zawadi Market gift shop will be open with limited capacity.
- Zoofari Cafe will be open for take-out only with outdoor seating nearby. Other concession stands will be available.
Zoo Map
In order to reduce contact, we are not offering printed Zoo maps at the front gate. Feel free to print your own or open the map on your phone during your visit!
Download a map
Daily Schedule
In order to reduce crowding, animal shows and up-close animal encounters have been canceled, however, we are still offering a limited number of keeper talks throughout the day.
See the schedule
Frequently Asked Questions
Will I have to wait in line when I arrive?
We are asking all guests, including members, to reserve a timed ticket for entry. This will help us control crowds and limit long lines. We will also have ground markers in place to encourage proper spacing.
Can I bring in my own food and beverages?
Yes, outside food and beverages are permitted. Please no alcohol, glass containers or disposable straws. Remember that the water fountains will be shut off, so plan accordingly.
What if I need to change the date/time of my visit?
Call our Help Desk (1-866-977-3539) or email orders@nashvillezoo.org with your Order # and preferred new date & time.
How can I redeem discounts?
Anyone with a coupon, good-any-day ticket, prepaid or complimentary ticket, reciprocal membership, or any other discount will need to stop by the ticket building to exchange it for an entry ticket. Our Guest Services team will get you in as quickly as possible.
Why am I required to wear a mask?
As directed and mandated by Metro Nashville Public Health Department, beginning Monday, June 29th, all guests age 13+ will be required to wear a face mask at all times while on Zoo property. Read the full mandate, including exceptions here.
I just bought my membership online. How do I find my membership number?
See how to find your membership number here. You may also call our 24-hour help line at 1-866-977-3539 for assistance. If you have lost your membership card or have other questions about your membership, email membership@nashvillezoo.org.
Can I leave the Zoo and come back the same day?
Due to our timed ticket entry, we are asking guests to complete their visit before leaving the Zoo.
Nashville Zoo is asking all guests to wear a mask while visiting to help us protect everyone including guests, staff and our animals. CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain especially in areas of significant community-based transmission.
My child won't wear a mask. Does that mean we can't visit?
We understand it can be uncomfortable for children to wear a mask. We ask you to do your best and be mindful of the safety of other guests, staff and our animals.
How long will the mask requirement be in place?
Through this process, we have been engaged with city leaders and the Mayor’s Task Force and understand that the requirement for face masks will be lifted beginning with Phase 4 of Nashville's Roadmap to Reopening. At that time, the Zoo would lift the mask requirement and continue to strongly recommend that you wear a mask.